If you need to contact HMRC then you should note that they have introduced new phone numbers for VAT, National Insurance, income tax and self assessment. For most people the new numbers will reduce the cost of calling these helplines. However, the waiting time has not, in our experience, improved. We were waiting for 35 minutes to speak to someone on the PAYE helpline!
The numbers are set out below for your information:
VAT
| Line | Old Number | New Number |
| VAT Enquiries | 0845 010 9000 | 0300 200 3700 |
| VAT Online Services Helpdesk | 0845 010 8500 | 0300 200 3701 |
| VAT, Customs & Excise Welsh Language Line | 0845 010 0300 | 0300 200 3705 |
For those with hearing or speech impairments, the new textphone number for both VAT Enquiries and VAT Online Services Helpdesk changes from 0845 010 8500 to 0300 200 3719.
National Insurance
| Line | Old Number | New Number |
| National insurance enquiries for employees and individuals | 0845 302 1479 | 0300 200 3500 |
| National Insurance registrations | 0845 915 7006 | 0300 200 3502 |
| National Insurance deficiency enquiries | 0845 915 5996 | 0300 200 3503 |
| Newly Self-Employed Helpline | 0845 915 4515 | 0300 200 3504 |
| National Insurance enquiries for the self-employed | 0845 915 4655 | 0300 200 3505 |
| National Insurance enquiries for non-UK residents | 0845 915 4811 | 0300 200 3506 |
| Contracted Out of Pensions enquiries | 0845 915 0150 | 0300 200 3507 |
Income Tax and Self Assesment
| Line | Old Number | New Number |
| Income Tax enquiries for individuals, pensioners and employees | 0845 300 0627 | 0300 200 3300 |
| Tax back on bank and building society interest: Savings Helpline | 0845 980 0645 | 0300 200 3312 |
| The National Claims Office | 0845 366 7850 | 0300 200 3313 |
| Self Assessment Textphone Service | 0845 302 1408 | 0300 200 3319 |
HMRC have confirmed that taxpayers may still use the 0845 numbers for about the next 18 months.
Other 0845 numbers will change in the coming months as part of a rolling program to give taxpayers cheaper access to HMRC helplines.